Privacy Policy

Privacy Policy — CoreMemory Automation

Last updated: March 2026

CoreMemory Automation (ABN pending) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Overview

How CoreMemory Automation handles personal information.

This policy applies to information collected through corememory.online, enquiries submitted through the website, and data processed as part of CoreMemory Automation services.

1. What Information We Collect

  • Business contact information — business name, contact name, email address, and phone number provided during enquiry or onboarding.
  • Call data — caller names, phone numbers, and reasons for calling, collected during AI-assisted phone interactions on behalf of our clients.
  • Usage data — information about how our services are used, including call volumes and SMS activity.
  • Website data — standard analytics data collected when you visit corememory.online, including IP address and browser type.

2. How We Use Your Information

We use collected information to:

  • Deliver and improve our services to clients.
  • Send SMS summaries and notifications to business operators as part of the service.
  • Respond to enquiries and manage client relationships.
  • Comply with legal obligations.

We do not sell, rent, or trade your personal information to third parties.

3. Caller Data

As part of our AI phone assistant service, caller information (name, phone number, reason for calling) is collected on behalf of our business clients. This data is:

  • Transmitted to the relevant business operator via SMS or email summary.
  • Not retained by CoreMemory Automation beyond what is necessary to deliver the service.
  • Subject to the privacy practices of the business client receiving the summary.

4. Third-Party Services

Our services are built on trusted third-party platforms including Vapi, Twilio, OpenAI, and Make.com. These platforms may process data as part of service delivery. We take reasonable steps to ensure these providers maintain appropriate data security standards.

5. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access. Data is transmitted over encrypted connections.

6. Access and Correction

You have the right to request access to personal information we hold about you, and to request corrections. Contact us at victor@corememory.online to make a request.

7. Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us directly. If your complaint is not resolved, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

8. Changes to This Policy

We may update this policy from time to time. The current version will always be available at corememory.online.